Q: I have an urgent job, how fast can you print it?
A: This all depends on the type of job, and whether you are you supplying us with a print-ready file.
Q: If we supply the file can you make changes to it?
A: 90% of the time we can.
Q: I don't understand what you mean by file?
A: When a job is designed/typed on the computer (ours or yours) there is a file created. We need this file to print from. This file may be a Word, Publisher, Adobe Indesign or PDF file to name just a few.
Q: What is your preferred file type?
A: PDF is best followed by anything that starts with Adobe, e.g. Adobe Photoshop, Adobe Illustrator, etc.
Q: Are there any file types you don't or can't work with?
A: We can work with almost anything within reason. Some file types are more difficult, especially if they have been used for a purpose they were not designed for. An example of this is a business card or letterhead that has been created in PowerPoint or Excel.
Q: Will you store my files/artwork?
A: Yes we keep everything here for a minimum of 5 years.
Q: Why does the unit price go up the fewer I get printed?
A: A big proportion of the cost of getting anything printed is in the setup of the equipment. Whether you are printing 50 brochures or 5,000, it still takes the same amount of time to set up the machine.
Q: Why do printers make such a big deal about proofs, why can't they just print it?
A: Once a job is printed we can't change anything. We want you to be happy with the finished job. It is very easy for a mistake to be made when typing in large amounts of text. Some things only you the customer can check.
Q: Why can't you just email the proof to us?
A: We can email you a proof, but this is OK for checking content only. It is important that you are aware of the two main issues with this. Colour (you won't see exact shades of colour), and Stock (you won't see/feel the type of paper/card we have used).
Q: I don't understand about different types and thickness of paper and card?
A: There are two main types of stock. Coated (sometimes called art stocks) and Uncoated. Coated stocks come in both Gloss and Satin finishes. Uncoated stocks have a slightly rougher or matt finish. Standard photocopy paper is an 80gsm uncoated stock. Here are some stock recommendations...
Q: What does gsm mean?
A: Grams per Square Metre. It's a measure of the weight of a paper. Generally the higher the weight, the thicker and stiffer the paper or card.
Q: Do you do print labels?
Q: Do you do print envelopes?
Q: Do you do laminating, embossing, die cutting, foiling, binding?
A: Yes, Yes, Yes, Yes, Yes.